Kenny Moore, author of The CEO and the Monk wrote an excellent article about integrity in leadership in his newsletter. I’ll sum up the key points of his article in the form of questions. Read through these points and write down your answer for each. How do you treat waiters? How do children respond to […]
Tag Archives | #training
How to Fix Tension in the Office
I have been involved with a team that really isn’t a team at all. One of the members of the team blows into situations like a bull in a china shop, telling everyone else what they should be doing, often in front of consumers. Their consumer satisfaction ratings are at an all time low with […]
Are your own Good Intentions Holding you Back?
How often do you use language like this? “Don’t hesitate to bring it to me if you have problems.” “Create a draft of the report and bring it to me for completion.” “I’m here to help if you don’t find the solution.” If this is how you delegate a task or project to a manager […]
A Culture of Empowerment versus Command & Control
As I continue to read Ken Blanchard’s Leading at a Higher Level, I am forced to share this gem of understanding. Blanchard states that, in order to understand the concept of empowerment in leading people, one needs to learn a new language. Here is his list of comparisons between hierarchical and empowering language: Hierarchical Culture […]
Would you get Applause from your Customers?
I was on my way to an appointment at a large manufacturing company a few months ago. As I walked toward the door, an employee stormed out of the front office, slamming the door and muttering loudly about what he thought of the company. The receptionist ignored me for several minutes while talking […]