It is usual to face increases and rue the excesses at the beginning of the year.
You expect increases in tariffs, fees and rates.
Do your staff and families expect increases in acknowledgement, interest and caring?
How about engaging in some excesses there?
We usually regret the excesses of overindulgence, overspending and overtaxing our physical and financial resources.
Why not increase your recreation, exercise, family time and saving?
Resolutions are usually good for the beginning of January.
Try making these ones stay for the whole year.
They will be self-sustaining.
All the best for a well-balanced 2019.